{"id":26312,"date":"2025-07-16T12:10:13","date_gmt":"2025-07-16T10:10:13","guid":{"rendered":"https:\/\/www.flux.audio\/?post_type=epkb_post_type_1&#038;p=26312"},"modified":"2025-07-16T12:10:14","modified_gmt":"2025-07-16T10:10:14","slug":"how-to-gather-debug-infos-in-case-of-a-standalone-app-not-starting-properly-on-windows","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.flux.audio\/knowledge-base\/how-to-gather-debug-infos-in-case-of-a-standalone-app-not-starting-properly-on-windows\/","title":{"rendered":"How to gather debug infos in case of a standalone app not starting properly on Windows."},"content":{"rendered":"\n<p>When a standalone app does not start properly, developers need in-depth information regarding how the application works on your machine, here&#8217;s how to gather information that can help us better understand and fix the issue :<\/p>\n\n\n\n<p>1 &#8211; Download the following tool DebugView from the Microsoft website, close all your apps, and start dbgview64.exe<\/p>\n\n\n\n<p><a href=\"https:\/\/learn.microsoft.com\/en-us\/sysinternals\/downloads\/debugview\">https:\/\/learn.microsoft.com\/en-us\/sysinternals\/downloads\/debugview<\/a><\/p>\n\n\n\n<p>2 &#8211; In dbgview64 app, unfold the capture menu and ensure that the options are the same as below<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"392\" src=\"https:\/\/www.flux.audio\/wp-content\/uploads\/2025\/07\/image.jpeg\" alt=\"\" class=\"wp-image-26313\" srcset=\"https:\/\/www.flux.audio\/wp-content\/uploads\/2025\/07\/image.jpeg 800w, https:\/\/www.flux.audio\/wp-content\/uploads\/2025\/07\/image-480x235.jpeg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 800px, 100vw\" \/><\/figure>\n\n\n\n<p><br>3 &#8211; Then start the application, wait for it to finish starting, then save the log file (click on the floppy disk icon in dbgview64).<\/p>\n\n\n\n<p><br>4 &#8211; Send the log file to our customer support team, thank you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a standalone app does not start properly, developers need in-depth information regarding how the application works on your machine, here&#8217;s how to gather information that can help us better understand and fix the issue : 1 &#8211; Download the following tool DebugView from the Microsoft website, close all your apps, and start dbgview64.exe https:\/\/learn.microsoft.com\/en-us\/sysinternals\/downloads\/debugview [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"epkb_post_type_1_category":[203],"epkb_post_type_1_tag":[],"class_list":["post-26312","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-support-documents-files"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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